The nature of the services provided

After service users’ needs assessments have been reviewed, we will visit to empower them to tell us in their own words how and when they would like us to carry out the duties to meet their needs. We will ensure to give sufficient information to make sure that service users are able to choose and express their preferences. e.g. Male or female care worker. 

Care may be provided in the following areas: 

• Assistance with washing, bathing and showering.

• Assistance with toileting

• Assistance with dressing and undressing, getting up and going to bed.

• Care of skin, hair, teeth and nails, where appropriate.

• Listening and talking to people is regarded as an important part of delivering care. We can assist the service user to keep in touch with their friends and relatives, with letter writing, telephone calls, phone apps or computer facilities.

• Assistance with planning and shopping

• Assistance with paying bills and other transactions.

• Participating in fun activities - watching films, card games 

• Advocating for any and all issues as required

• Accompanying on trips and holidays

• Supporting visits to other Health Professionals e.g. Hospital, GP. From booking to ensuring attendance.

• Arranging maintenance of household goods e.g. Washing Machine, Cooker, Boiler.

• Looking after the well-being of the service users during days and nights

• Assistance with laundry and ironing.

• Looking after pets

• Assistance with cleaning and housework.

• Window Cleaning, Gardening, DIY, minor repairs e.g. gutter cleaning, can be arranged through our trusted network of trades people

• Food preparation at the service user's home.

• Assistance with feeding.

• Support of nutritional and fluid intake and outlet monitoring

• In Liaison with District Nurse, GP or other health professionals we may provide support with medicine administration as required.

• In all cases whether it may be simply prompting or administering medication through PEG tubes, whether prescribed, over the counter or homeopathic medication we will ensure our care workers are fully trained, supervised and their competence assessed regularly (6 Monthly). 

• Our specifically trained care workers and nurses can make every effort to ensure that the service users’ passing is as painless, as comfortable as possible supporting the carers/family too through this difficult time

• Service Users may require care workers to sleep in just in case of any night needs of the service users e.g. visiting bath room, calling for drink

• There may be a need for a care worker or a nurse to carry out formal duties during the hours of darkness e.g. medication, turning, monitoring any machinery being used